frequently asked questions
Please refer to this section for any of the following questions that often come up:
01. What are my responsibilities as the client?
Your responsibilities include: Read & answer the Business Questionnaire, create your Tailwind account, provide me with login info, regularly update GDrive folder, and keep me informed of any major business changes/changes in your goals for Pinterest
02. How often will I be updated about monthly management for my account?
As a reminder, Pinterest is a slow-burn, long-term marketing strategy. This means that things do happen at a slower pace than other platforms, and not much will change day-to-day. With that in mind, updates regarding your account will be sent via email, once per month, at the end of the month, alongside the Monthly Analytics Report.
(The only exception here is if we are running a promoted pin campaign, which you will receive weekly updates).
03. What if I want to change something on my account?
Please be aware that me taking over your Pinterest account in no way means that you're no longer allowed to be on it. However, each decision I make and change I apply to your account, comes after intentional and strategic thought (that you hired me for!). Please shoot me a quick email and let's chat about the change you want to see.
04. Why am I seeing a drop in traffic/monthly viewers?
First things first, don’t panic! I know it can be scary to look at your account and see numbers dropping. But trust me when I say, you'll see your traffic/views/impressions change with every month, and this is dependent on many, many factors surrounding both your business, and Pinterest (i.e. seasonal changes, change in what content we’re promoting, algorithm changes, etc.). Pinterest takes a bit of time to really get going, so don't worry too much about the small ups and downs, everyone has them. No business is “on” all the time, and minor changes in traffic happen for every business at some point or another. Try to look at the bigger picture, and trust that things will eventually go back up soon!
05. How do I sign on for another five months?
Loving the client experience watching your business grow? If you're ready to move forward with an additional five months, no action is required! Upon completion of our first five months, your Agreement will “roll over” or continue, every 30 days, unless terminated by either the myself or you, in writing. If for any reason, you do not want to continue with the monthly management service, you will need to submit a 30 day notice in writing. Please be aware that it is your responsibility to send in a notice if you no longer wish to continue with the service. Refunds will not be given once payment for the new month has been received.
06. What if I want weekly updates for my account?
Unfortunately, because I have a handful of clients that I work with at one time, I cannot update each one, weekly. As a reminder, nothing drastic will happen on Pinterest in a weeks time. The monthly analytics report will be more than enough to fill you in on all the fun happenings of your account.
07. I have favorite/personal things pinned to some of my boards that I don’t want deleted! Help!
As a general practice when rebuilding client accounts, I do not delete any previously created boards. If the board is still relevant to the business or ideal client, I will keep it as is, or with an updated board name. Boards that are no longer relevant to your business or ideal client, will be archived and made into a secret board. These secret boards can be found at the bottom of your profile page, and will no longer be visible to anyone but you.
The reason I do not delete boards is in the event that you do have personal/favorite pins you want to save, you always have them. I’ve also found that even though particular boards may not be relevant to your business right now, things can always change. In the event that an older board becomes relevant to your account, it’s much simple to just make the board public again, instead of starting over from scratch!
08. Can I still pin my favorite things to my account on secret boards?
My suggestion here is to remind you that your Business Pinterest account is just that…for your business. I would suggest making a separate, personal Pinterest account if you’re on Pinterest frequently and still want to pin your personal favorites. It ensures that everything stays separate and generally makes things much easier!
09. Can I still login to my business Pinterest account?
You are more than welcome to login to your business Pinterest account to check the status of things and look around…it is your account after all! If you do decide to login to your account, please do so with intention. Every once in a while, Pinterest will flag accounts if there are logins often, from multiple locations. Nothing to worry about, just be aware!